Our Commitment to Quality Service
Our Commitment to Quality Service
AeroBase Group is committed to providing a high quality of parts and services for all of its customers.
We believe that the services we provide at AeroBase Group should meet the requirements
and expectations of our customers and enhance customer satisfaction.
To meet its high standard of excellence, AeroBase Group complies with all responsibilities and requirements
defined in our Quality Management System (QMS), through compliance with ISO 9001:2015 + AS9120B to
include critical elements for operating in the aerospace industry.
AeroBase Group is an ISO 9001:2015 + AS9120B audited and certified distributor.
(Download our Certificate of Registration HERE)
Making our services complementary to customer needs is an ongoing goal. AeroBase Group regularly
monitors its performance and adherence to responsibilities outlined in its QMS to continually improve
the quality of the services we render.
We welcome feedback. If you notice any improvements that could be made to better meet your expectations,
please contact us and provide a suggestion for improvement. We take your input seriously as we evaluate
ways to accommodate our customers’ needs and improve our overall quality of service.
Terms and Conditions
Thank you for reviewing the AeroBase Group, Inc. Terms and Conditions. Throughout the site, the
terms "we", "us" and "our" refer to AeroBase Group, Inc., which uses brands including, but not limited to,
ABG-Medical+, AeroBase Group, AeroBase Store (collectively “AeroBase Group”). The use of AeroBase Group websites
and services, and, unless otherwise agreed, the sale of products and services offered on this website are
governed by the terms and conditions set forth below.
clarify what you might expect from our websites and services and what we expect from you in using our
websites and services. Access to and use of our websites and services are subject to Terms and Conditions.
By using our Website and Services in any manner, you are agreeing to these terms. Please read them carefully.
If you do not agree to these site terms, do not access, browse or otherwise use this site.
The information and/or dataset comprising this AeroBase Group, Inc. (www.aerobase.store)
website (the "Website") have been provided by the Defense Logistics Agency (“DLA”) as a service to its users,
customers, and the public (collectively, Customers) on an "as-is, as-available" basis for
INFORMATIONAL PURPOSES ONLY.
AeroBase Group, Inc. has expanded upon the Defense Logistics Agency (DLA) publicly released
data with historical pricing, past procurement sourcing history, diagrams, budgeting information,
and technical data into a free national stock number/part number lookup tool. AeroBase Group makes
no claims to the Intellectual Property of the original designer, manufacturer, OEM, distributor.
AeroBase Group makes no commitment to update the information contained herein. The material on
this site is provided for general information only and should not be relied upon or used as the sole
basis for making decisions without consulting primary, more accurate, more complete or more
timely sources of information. Any reliance on the material on this site is at your own risk.
Welcome to AeroBase Group’s websites! We strive to create the best customer and user experience.
Please note that to use AeroBase Group websites and services, you must follow any terms and conditions
made available to you on the websites. Access to and use of our websites and services are
subject to Terms and Conditions.
You may use our websites only as permitted by law, including applicable export and re-export control
laws and regulations. Do not misuse our websites. By using these websites, you agree that you will not
access or attempt to access the websites other than through the interface and instructions that are
provided by AeroBase Group, unless you have specifically been permitted to do so in a written agreement
signed by an authorized representative of AeroBase Group. You also specifically agree not to access
or attempt to access the websites, or any portion thereof, through any automated means, including but
not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity
that disrupts or otherwise interferes with the websites (or the servers and networks which are
connected to the websites). You agree that you will not duplicate, reproduce, copy, sell, trade or
resell the websites or any part of it, for any purpose. You agree that you are solely responsible
for any breach of your obligations under this policy and agreement and for the consequences
(including any loss or damage which AeroBase Group may suffer) of any such breach.
We may suspend or stop providing our information to you if you do not comply with our
terms and conditions, policies or if we are investigating suspected misconduct.
We do not guarantee, represent or warrant that your use of our websites and services will be
uninterrupted, timely, secure or error-free. We do not warrant that the results that may be
obtained from the use of the websites and services will be accurate or reliable. By using this site,
you agree that your use of, or inability to use, the websites and services is at your sole risk.
Using our websites does not give you ownership of any intellectual property rights or the content you access.
You may not use content from our websites unless you obtain permission from its owner or are otherwise
permitted by law. These terms do not grant you the right to use any branding or logos used on our websites.
Don’t remove, obscure, or alter any legal notices displayed in or along with our websites unless given
express written permission to do so.
their content or services: (a) for any unlawful purpose; (b) to solicit others to perform or participate
in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules,
laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the
intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage,
intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age,
national origin, or disability; (f) to submit false or misleading information; (g) to upload or
transmit viruses or any other type of malicious code that will or may be used in any way that will
affect the functionality or operation of the websites and services or of any related website,
other websites, or the Internet; (h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral
purpose; or (k) to interfere with or circumvent the security features of the websites and
services or any related website, other websites, or the Internet. We reserve the right to
terminate your use of the websites and services or any related website for violating any
of the prohibited uses.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Our websites display some content that does not belong to AeroBase Group. This content is the sole
responsibility of the entity that makes it available. AeroBase Group assumes no responsibility
for any errors or omissions in these materials and makes no commitment to update the information
contained herein. We may review content to determine whether it is illegal or violates our policies,
and we may remove or refuse to display content that we reasonably believe violates our policies
or the law. However, that does not necessarily mean that we review content, so please don't
assume that we do.
AeroBase Group makes no commitment to update the information contained herein.
The material on this site is provided for general information only and should not be
relied upon or used as the sole basis for making decisions without consulting primary,
more accurate, more complete or more timely sources of information. Any reliance on the
material on this site is at your own risk.
We work hard to ensure the accuracy of all item descriptions, photographs, compatibility references,
detailed specifications, pricing, links and any other product-related information contained or
referenced on our websites. Work as we might, AeroBase Group cannot guarantee that all item descriptions,
photographs, compatibility references, detailed specifications, pricing, links and any other
product-related information listed is entirely accurate, complete or current, nor can we assume
responsibility for these errors. We are not responsible if information made available on this
site is not accurate, complete or current. The material on this site is provided for general
information only and should not be relied upon or used as the sole basis for making decisions
without consulting primary, more accurate, more complete or more timely sources of information.
Any reliance on the material on this site is at your own risk. In the event a product listed on
our Website is labeled with an incorrect price due to some typographical, informational,
technical or other error, AeroBase Group shall at its sole discretion have the right to refuse
and/or cancel any order for said product and immediately amend, correct and/or remove the
inaccurate information. Additionally, all hyperlinks to other websites from AeroBase Group
are provided as resources to Customers looking for additional information and/or professional opinion.
AeroBase Group does not assume responsibility for the claims and/or representations made on
these or any other websites.
AeroBase Group is not responsible for changes or variations in product specifications and/or physical appearance.
In the interest of our Customers, AeroBase Group works to ensure that all product information is up-to-date and
factual. However, there are varying determinants which, although infrequent, could cause the information on
our websites to become outdated without our immediate knowledge. This includes, but is not limited to,
new versions or part revisions, color deviations, retail package alterations and other variations that may be
considered inconsequential by the manufacturer. AeroBase Group relies on the manufacturer to communicate
these differences. We currently have no way of alerting Customers of changes to the product prior to purchase
in the event the manufacturer fails to communicate them. Consequently, AeroBase Group cannot be held
responsible for product revision changes.
In connection with your use of our websites, we may send you service announcements,
administrative messages, and other information. You may opt out of some of those communications.
AeroBase Group, Inc. values the importance of protecting your privacy and personal data, and it is committed
to protecting individual privacy across our range of websites and services. We will not,
nature and purpose of the personal data we process.
For more information on how AeroBase Group keeps your personal information safe,
General Terms of Sale
AeroBase Group prides itself on providing a safe and seamless purchasing platform for its Customers.
and delivery of quality products. To ensure these expectations are met, please review its Terms of Sale.
Unless you have entered into a separate agreement with us, all sales from this website are
governed by AeroBase Group's General Terms of Sale.
AeroBase Group accepts Government Credit Cards (P-Card), Visa, MasterCard, American Express,
and Discover as payment. (No COD are accepted)
Government, military and Business to Business sales are tax exempt with proper tax exemption forms.
You must provide us with these forms to be eligible for tax exemption.
You can expect your order to be processed within approximately 24-48 hours, provided the
items are in stock and there are no problems with payment verification. Please expect
longer processing times on orders placed outside of regular business hours. Orders are
not processed on weekends and holidays.
SECURED CHECK OUT
AeroBase Group is committed to providing a safe and secure shopping environment for our Customers.
The online security of your payment and personal information is a top priority.
We use industry-leading secure servers that ensure that our ordering process is up-to-date, safe and capable
of protecting your personal information.
AeroBase Group websites are fully PCI DSS compliant. We comply with the all standards set in
place by the Payment Card industry Data Security Standard (PCI DSS) for security procedures
for merchants and service providers that store, process, or transmit cardholder data.
All payment information, including credit card number, name, address, etc. is
encrypted via Secure Socket Layer (SSL) with strong encryption methods during order checkout. SSL is an industry standard technology
that ensures that all information sent to us remains private and cannot be read by any third parties
Once we receive your information through our website (encrypted by SSL), we generate a
credit card reference token that is then used in place of a credit card number when processing
all transactions to protect your information.
For more information on how AeroBase Group keeps your personal information safe, please review
We work hard to ensure a seamless purchasing experience on our websites, however, . In the event a
product listed on our Website is labeled with an incorrect price due to some typographical,
informational, technical or other error, AeroBase Group shall at its sole discretion have the
right to refuse and/or cancel any order for said product and immediately amend, correct and/or
remove the inaccurate information.
AeroBase Group wants our customers to be completely satisfied with their purchase.
If you are unsatisfied with an item or if the purchased item isn’t working properly,
contact our team for a return. We will accept a return on any item within 14 days of the
shipping date, as written on the Sales order, for a refund of the purchase price if you
are not satisfied with your product or if it isn’t working properly. Shipping and handling
charges are generally not refundable.
All merchandise unless otherwise indicated may be returned within 14 days from the original
shipment date for a refund. These terms apply to all refunds.
Customers must inform AeroBase Group of any order discrepancy within 7 days from the invoice
date so one of our account managers can resolve the situation accordingly.
Our 14-day satisfaction replacement or refund guarantee applies to all purchases except the following:
- If the item or item packaging is no longer in a new, pristine condition, we cannot accept the return.
- If items purchased for one-time use may not be returned after the product has been used. If the product has not been used, it may be returned.
- If an item has been installed it cannot be returned.
- Electrical equipment cannot be returned.
- All clearance items or special order non-stocked items are final sale. We cannot accept returns on these items.
An RMA form must be completed and returned for a return request to be processed. Once a return is
received and inspected by warehouse staff (usually within 72 hours of receipt), a refund will be processed,
with the credit applied based on the original method of payment. Refunds will be made within 7 days;
please note that depending on your credit card company, it may take additional 2-10 business days
after your credit is applied.
LIMITATION OF LIABILITY
In all circumstances, AeroBase Group maximum liability is limited to the purchase price of the items sold.
AeroBase Group will not, under any circumstances, be liable upon a claim or action in contract, tort,
indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit.
AeroBase Group shall not be liable for third-party claims for damage against the customer, or for
malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages,
whether or not AeroBase Group has been made aware of the possibility of such claims or damages.
We recognize the importance of protecting U.S. national security and foreign policy objectives
through our work AeroBase Group has a team dedicated to the proficient processing of exported
items for Customer ease and to ensure items are safely, legally purchased for export.
Customers must abide by these policies. Please consider the following policies when purchasing
and/or re-selling an item for export.
Any part(s) quoted or sold by AeroBase Group and re-sold (to a third party) CANNOT be sold to a
USA embargoed country, company entity or persons.
Depending on the Export Control Classification Number (ECCN), these commodities may require an
export license or exception. Diversion contrary to U.S. law is prohibited. Unless otherwise specified,
this sale, order or quote may include Munitions List Items (MLI) or Commerce Controlled List Items (CCLI).
MLI/CCLI property is controlled by the U.S. Government and in many cases cannot be exported,
sold or given to a foreign country, a non-U.S. Citizen/National or a non-Permanent U.S. Resident
without a valid State/Commerce Department export authorization. It is the responsibility of Customers
to determine what the applicable requirements may be, to obtain all necessary authorizations,
licenses and/or approvals and are subject to both review and acceptance by AeroBase Group. The use,
disposition, export and re-export of the property covered or included in this sale, order or quote
is subject to the provisions of law referenced in End-Use Certificate DLA form 1822, DEC 2001,
including, but not limited to, the Arms Export Control Act (22 USC 2751 et seq.); Export Administration
Act of 1979 (50 USC App. 2401 et seq.) as contained under Executive Order 12924; International
Traffic in Arms Regulations (22 CFR 120 et seq.); Export Administration Regulations (15 CFR 730 et seq.);
Foreign Assets Control Regulations (31 CFR 500 et seq.) and the Espionage Act (18 USC 793 et seq.).
For more information regarding the applicable laws, regulations, and policies contact:
U.S. Department of Commerce - Bureau of Industry and Security
U.S. Department of State Bureau of Political-Military Affairs.
Directorate of Defense Trade Control
Tel.: 202- 663-1282
U.S. Department of the Treasury Office of Foreign Assets Controls
Governing Law And Jurisdiction
AeroBase Group would like to set clear expectations for mediation in the event of a disagreement.
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between
AeroBase Group and Customers shall be governed by the laws of the State of Florida, without regard to
its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement
shall not be governed by the United Nations Convention on the International Sale of Goods.
AeroBase Group and Customers consent to the exclusive jurisdiction and the exclusive venue of
the State Courts of the State of Florida, Brevard County, to resolve any dispute between them
related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue
of such Courts. Finally, Customers also agrees not to bring any legal action, based upon any legal
theory including contract, tort, equity or otherwise, against AeroBase Group that is more than one
year after the date of the applicable invoice.
These terms and conditions, together with AeroBase Group's invoice regarding the products ordered by Customers,
are the complete and exclusive agreement between AeroBase Group and Customers, and they supersede all
prior or contemporaneous proposals, oral or written, understandings, representations, conditions,
warranties, and all other communications between AeroBase Group and Customers relating to the subject products.
This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.